FAQ

What payment methods are accepted?

We accpet all major credit / debit cards and PayPal.

Are your products officially licensed?

No, our products are original designs or replicas and are not affiliated with the official Harry Potter franchise. They are crafted to provide a whimsical touch for fans while maintaining a unique artistic expression. We have clearly put disclaimers as  well in all product descritpions.

What age groups are your products suitable for?

Our collectibles are designed for fans of all ages. Whether for children or adults, each item aims to evoke the magic of the wizarding world and can serve as a delightful gift for any occasion.

How can I care for my handcrafted collectibles?

To maintain the quality of your handcrafted items, it is recommended to keep them in a dry environment, away from direct sunlight. Regular dusting with a soft cloth can also help preserve their appearance.

What is the typical processing time for orders?

Orders are typically processed within 3 to 5 business days. However, processing times may vary based on demand and product availability. We strive to ensure that your items are shipped as quickly as possible.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Customers are encouraged to review shipping options at checkout for specific details.

What is your return policy?

We accept returns only on non-personalised items that are unused and in their original packaging within 30 days of receipt. Please contact us via email for further instructions on the return process.

How can I contact NG Creations for further inquiries?

You can reach us via email at ngcreations2483@gmail.com. Additionally, you can follow us on Instagram and TikTok for updates and more information about our products.